Cooveb Hotels Privacy Policy
Effective Date: 20 August 2026
At Cooveb, we respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains how Cooveb ("Cooveb", "we", "us", or "our") collects, uses, stores, shares, and protects information when you use our AI-powered hotel discovery and booking platform via hotels.cooveb.com (the "Services").
By using Cooveb Hotels, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
A. Information You Provide to Us
When you search for hotels, create an account, or make a booking, we collect:
- Contact Information: First name, last name, email address, and phone number.
- Payment Information: Credit card details and billing address. We use Stripe, a PCI-compliant third-party payment processor. Cooveb does not store your full credit card number.
- Booking Details: Check-in/check-out dates, guest counts, and special requests.
- Account Information: Profile picture and preferences (if you create an account).
B. Information Collected Automatically
When you interact with our Services, we automatically collect:
- Device and Usage Data: IP address, browser type, operating system, and interaction data (e.g., searches performed, map interactions).
- Location Data: If you enable location services, we collect precise or approximate location data to show hotels near you or near a specific event.
2. How We Use Your Information
We use the collected information to:
- Process and confirm your hotel bookings.
- Communicate with you regarding your reservation (e.g., booking confirmations, cancellation notices).
- Provide customer support.
- Improve our AI recommendations and mapping technology.
- Prevent fraud and enforce our Terms of Service.
3. Sharing Your Information
To provide our Services, we must share your information with certain third parties:
A. Accommodation Suppliers
When you book a room, we share your name, contact details, and booking information with our third-party supplier (e.g., ETG / Hotelbeds) and the actual property to secure your reservation. These parties have their own privacy policies, and Cooveb is not responsible for how they handle your data.
B. Service Providers
We share data with trusted vendors who perform services on our behalf, including:
- Payment Processors: Stripe.
- Cloud Infrastructure: Vercel, Supabase.
- Map Providers: Mapbox.
C. Legal Compliance
We may disclose your information if required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of Cooveb, our users, or others.
4. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Opt-out of marketing communications.
To exercise these rights, please contact us at info@cooveb.com.
6. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date."
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Email: info@cooveb.com Address: Durgai Ht, H.No.5168/1, S No.2 Bajar Peth, Chakan, Chakan, Pune, Khed, Maharashtra, India, 410501