Cooveb Refund Policy for AI Hotel Bookings

Effective Date: 18 May 2026

At Cooveb, we want hotel bookings made through our AI booking service to be simple, clear, and flexible. This Refund Policy explains when customers may receive a refund for hotel bookings made through Cooveb.

Customers are eligible for a refund for any hotel booking made through Cooveb if they cancel the booking at least one day before the scheduled check-in date. For example, if the stay begins on Friday, the cancellation request must be submitted no later than Thursday.

Bookings cancelled on the scheduled check-in date, after check-in, or after the stay has started are not eligible for a refund, unless required by applicable law or otherwise approved by Cooveb.

Refund requests must be submitted through Cooveb's official customer support channel. Customers may be asked to provide their booking confirmation number, name, hotel name, scheduled check-in date, and any other information needed to identify the booking.

Approved refunds will be issued to the original payment method used at the time of booking. Refund processing times may vary depending on the customer's bank, card provider, payment processor, or financial institution.

Where a hotel has specific cancellation or refund terms, those terms may apply if they are displayed before the booking is confirmed. If there is a conflict between this Refund Policy and hotel-specific terms shown at checkout, the hotel-specific terms may control.

Customers who do not check in for a confirmed booking and do not cancel at least one day before the scheduled check-in date will be treated as a no-show and will not be eligible for a refund.

In the event of extraordinary circumstances beyond the customer's or Cooveb's reasonable control — including but not limited to government-imposed travel bans, natural disasters, or unexpected hotel closures — Cooveb will review affected bookings on a case-by-case basis and may issue a full or partial refund at its discretion, independent of the standard cancellation timeline. Customers affected by such circumstances should contact Cooveb support as soon as possible with relevant documentation.

Refunds for billing errors or duplicate charges will be processed regardless of the standard cancellation timeline. If a customer believes they have been incorrectly charged or charged more than once for the same booking, they should contact Cooveb support immediately with their booking confirmation number and payment details.

Once a refund is approved, Cooveb will initiate the refund to the original payment method within 7 business days of approval. The time for the refund to appear in the customer's account may vary depending on their bank, card provider, or payment processor and is outside Cooveb's control.

Refund requests and billing dispute claims must be submitted within 60 days of the original booking date or the scheduled check-in date, whichever is later. Claims submitted after this period may not be accepted.

Refund requests and support inquiries should be submitted by contacting Cooveb at privacy@cooveb.com or through the support section at https://cooveb.com. Please include your booking confirmation number, full name, hotel name, and scheduled check-in date to help us process your request promptly.