Cooveb Hotels Refund and Cancellation Policy
Effective Date: 20 August 2026
When booking a hotel through hotels.cooveb.com, you are purchasing inventory supplied by third-party global wholesalers (such as ETG / Hotelbeds) and individual properties.
Because Cooveb acts strictly as an intermediary technology platform, we do not set the cancellation policies or refund eligibility for the rooms you book.
1. Dynamic Enforcement of Supplier Policies
Refundability is determined dynamically by the specific property and rate selected at the time of booking.
During the checkout process, before you complete your payment, you will be presented with the specific cancellation rules for your chosen room. By checking the consent box and completing your booking, you legally agree to be bound by those specific cancellation rules.
A. Non-Refundable Rates
If you book a rate marked as "Non-Refundable," no refunds will be issued under any circumstances, including illness, travel delays, or personal emergencies.
B. Free Cancellation Deadlines
If you book a rate with a "Free Cancellation" deadline, you may cancel your booking for a full refund only if the cancellation is processed in our system prior to the exact date and time specified during checkout.
- Important: Deadlines are typically calculated based on the property's local time zone.
- If you attempt to cancel after the deadline has passed, the booking becomes entirely non-refundable, and Cooveb is legally barred by our suppliers from issuing a refund.
2. Cooveb's "Pass-Through" Authority
Cooveb is contractually bound by the terms set by our suppliers (ETG/Hotelbeds).
- If our supplier denies a refund request because a cancellation deadline has passed, Cooveb has no authority to override that decision.
- We cannot make "exceptions" for extenuating circumstances, as the funds are remitted to the supplier/property.
3. How to Cancel a Booking
To request a cancellation (if eligible):
- Locate your booking confirmation email.
- Click the "Manage Booking" or "Cancel" link provided.
- Follow the instructions to process the cancellation.
If your cancellation is eligible for a refund according to the supplier's rules, the funds will be returned to your original payment method within 5–10 business days.
4. Hotel Overbookings and Relocations
In the extremely rare event that an Accommodation overbooks and cannot honor your confirmed reservation, the Accommodation or the supplier is responsible for relocating you to a property of equal or greater standard, or issuing a full refund. Cooveb will assist in facilitating communication, but Cooveb is not liable for damages or additional costs incurred due to property-level failures.
5. Dispute Resolution and Chargebacks
By agreeing to this policy at checkout, you acknowledge that initiating a bank chargeback for a non-refundable booking (or a booking cancelled past the deadline) constitutes a breach of contract. Cooveb will actively dispute such chargebacks using the digital consent record captured during checkout.
For any questions prior to booking, please contact support@cooveb.com.